Privacy Policy
Last Updated: January 15, 2024
At Crystal Terrain, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our website
- Place an order for our culinary kits
- Subscribe to our newsletter
- Participate in surveys or promotions
- Contact our customer service team
- Apply for employment opportunities
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activities, including:
- IP address and general location data
- Browser type and version
- Operating system and device information
- Pages visited and time spent on each page
- Referring website addresses
- Clickstream data and browsing patterns
How We Use Your Information
We use the information we collect for various business purposes, including:
- Processing and fulfilling your orders for culinary kits
- Providing customer support and responding to inquiries
- Sending marketing communications and promotional offers
- Improving our website functionality and user experience
- Conducting market research and analyzing trends
- Preventing fraudulent activities and enhancing security
- Complying with legal obligations and regulatory requirements
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With service providers who assist in our business operations
- To comply with legal requirements or protect our rights
- In connection with a business transfer or merger
- With your explicit consent for specific purposes
- To emergency services when necessary for safety reasons
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Incident response procedures for data breaches
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods consider:
- The length of time we need to provide our services
- Legal obligations and regulatory requirements
- Statutes of limitations for potential claims
- Business needs and operational requirements
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive copies of your data
- The right to correct inaccurate information
- The right to delete your personal information
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
International Data Transfers
As a Canadian company serving customers across the country, we may transfer and process your personal information in various provinces. We ensure that appropriate safeguards are in place to protect your data during these transfers.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@crystalterraensisnt.media
Phone: +1 4387821370
Address: 123 Culinary Way, Montreal, QC H3A 0G4, Canada