Terms of Service
Last Updated: January 15, 2024
Welcome to Crystal Terrain. These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.
Acceptance of Terms
By accessing, browsing, or using the Crystal Terrain website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Eligibility
To use our services, you must be at least 16 years of age and have the legal capacity to enter into binding contracts. By using our services, you represent and warrant that you meet these eligibility requirements.
Account Registration
To access certain features of our services, you may be required to create an account. You agree to:
- Provide accurate and complete registration information
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
- Ensure you log out at the end of each session
Service Description
Crystal Terrain provides culinary experience kits featuring Canadian ingredients and recipes. Our services include:
- Monthly subscription boxes with themed culinary kits
- Individual purchase options for specific kits
- Digital recipe content and cooking instructions
- Customer support and culinary guidance
- Educational content about Canadian cuisine
Subscription Terms
For subscription services, the following terms apply:
- Subscriptions automatically renew according to your selected cycle
- You may cancel your subscription at any time
- Cancellations take effect at the end of the current billing cycle
- We reserve the right to modify subscription prices with notice
- Refunds for subscription payments are subject to our refund policy
Payment Terms
All payments are processed in Canadian dollars. You agree to:
- Pay all charges incurred through your account
- Provide valid payment information
- Authorize us to charge your payment method for recurring subscriptions
- Notify us of any billing disputes within 30 days
- Understand that all sales are final unless otherwise stated
Shipping and Delivery
We ship our culinary kits across Canada. Shipping terms include:
- Delivery times may vary based on location
- Shipping costs are calculated at checkout
- We are not responsible for delivery delays beyond our control
- Risk of loss passes to you upon delivery to the carrier
- You must inspect shipments upon receipt and report issues promptly
Returns and Refunds
Due to the perishable nature of our products, returns are generally not accepted. However, we offer refunds or replacements in the following circumstances:
- Products arrive damaged or defective
- Incorrect items are shipped
- Significant quality issues with ingredients
- Delivery failures due to our error
Intellectual Property
All content on our website and in our kits, including recipes, photographs, and instructional materials, is the property of Crystal Terrain or our licensors and is protected by copyright laws. You may not:
- Reproduce, distribute, or modify our content without permission
- Use our trademarks or logos without authorization
- Reverse engineer or copy our product formulations
- Create derivative works based on our content
User Conduct
When using our services, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Submit false or misleading information
- Interfere with the security or functionality of our services
- Attempt to gain unauthorized access to our systems
Limitation of Liability
To the maximum extent permitted by law, Crystal Terrain shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or products.
Termination
We may suspend or terminate your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Quebec, without regard to its conflict of law provisions.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on our website. Your continued use of our services after such changes constitutes acceptance of the modified terms.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: legal@crystalterraensisnt.media
Phone: +1 4387821370
Address: 123 Culinary Way, Montreal, QC H3A 0G4, Canada